Urban design plays an important role in the conservation and development of cultural heritage sites which have great importance in terms of their socio-cultural and socio-economic values in defining urban identity and memory. Aim: This research was carried out in order to identify urban design problems and to develop suggestions about them for Bursa Hanlar District which was registered as a UNESCO cultural heritage site in 2014. Method: In the study, in order to measure the perceptions, satisfactions and expectations of the urban residents about the district, 370 shopping mall users were surveyed, 22 in-depth interviews were made with local artisans, in line with the targets of the Bursa and Cumalıkızık Site Management Plan and the site analysis were made. The study, which was carried out in 2015, was approved by the Uludag University Ethics Committee and the related shopping malls. The data were evaluated by the SPSS program, and the relationships between variables were revealed by Chi square test and correlation analysis. Results: According to the surveys, the most prominent problems and expectations in the Hanlar District were accessibility-permeability and scale-character relationship, mixed-use balance, public-private space balance and quality, density-use relationship in terms of urban design. Besides, according to the interviews, the responses focused on governance and engagement, mixed-use balance, scale-character relationship, accessibility-permeability relationship, and sustainable structures and environments. Conclusion: In this study, suggestions, in order to improve the multi-user diversity and to develop participatory urban design studies, and also suggestions, to strengthen the perception and to increase the attractiveness of the Hanlar District were presented to solve the urban design problems.
Keywords: Participatory Urban Design, User Satisfaction and Expectation, UNESCO Cultural Heritage Sites, Urban Design Guidelines